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Last week, a major mobile phone outage occurred in the United States, leaving customers of some major carriers with their iPhones left in SOS mode (no service on older devices). But there’s some good news too. If you have been victimized, you may be eligible for compensation.
Many AT&T customers were unable to make phone calls or text messages for an extended period Thursday. This time, AT&T announced that affected customers will receive a $5 bill credit per account, with credits expected within the next two billing cycles.
“We apologize for the network outage on Thursday. We recognize the frustration this outage has caused and acknowledge that we have disappointed many of our customers. We understand that your ability to connect with people, friends, and others may have been impacted. Small business owners may be affected and critical ways to connect with customers may be disrupted. There is a gender.
To get this right, we are contacting potentially affected customers and proactively applying credits* to their accounts. We want our customers to feel confident in our commitment to reliably connect anytime, anywhere. We give them back the average cost of a full day’s service. ”
Affected users of AT&T Business accounts, prepaid accounts, or AT&T’s sister brand Cricket are not entitled to this compensation, but the company told CNET that these users “are likely to be affected by the outage.” There are options available to you if you have sex.” ”
If you’re worried about your privacy and data due to an outage, don’t worry. AT&T claims the initial outage was caused by “an incorrect process execution used during network expansion efforts, rather than a cyberattack.”
The company added: “We have not seen any evidence and have no reason to believe that any third party was involved in the February 22nd outage or that customer data was compromised during the outage.” .
small compensation
Compensation available to those affected by Thursday’s power outage appears to be quite limited. Let’s be honest: In most major U.S. cities, $5 might not even buy you a cup of coffee anymore. Also, the $5 credit is only given per wireless account, not per line, so if you have multiple devices on the same account and they were all offline for the majority of Thursday, what you’re getting is his is only $5.
If you are dissatisfied with AT&T’s service, your best bet is to call your provider and request further compensation. “If anyone needs to talk to us about their situation, our call center is available,” an AT&T spokesperson told CNET.
Somehow this doesn’t seem like the end of this story, given the impact of the power outage caused Thursday. Stay tuned to iMore for more information.
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