Microsoft is testing an AI chatbot for Xbox customer support

According to reports, Microsoft is testing an AI chatbot for Xbox that would provide customer support to users. Xbox Virtual Support Agents (chatbots) automate support tasks and use AI to answer questions from players.

Microsoft’s new AI chatbot could soon take over Xbox customer support responsibilities

According to sources, the chatbot will connect to the Xbox network and ecosystem support documentation and provide different answers to different user support questions. It’s currently in testing, but could expand to include his Xbox customers around the world in the coming months.

Haiyan Zhang, Head of Game AI at Xbox, confirmed the existence of the Xbox Support Virtual Agent, describing it as an internal prototype that can handle support topics using natural language mined from existing Xbox support pages. did. She emphasized that this will allow gamers to easily and quickly receive support whenever they need it.

In any case, details regarding the chatbot’s deployment schedule remain private, but reliable sources have revealed that it is currently in the testing phase for support inquiries regarding Minecraft Realms. Therefore, this chatbot is likely to go live soon after successful testing.

The bot will also be able to not only respond to users’ questions and inquiries, but also assist with refunds after purchasing games on Microsoft’s website, further strengthening its duties as a customer service agent.

The company also has some other plans for AI customer support chatbots.

In addition to introducing AI chatbots, Microsoft also plans to incorporate AI into other aspects of the Xbox platform, including the development of AI-powered Copilots for moderation tasks, including content moderation and enforcement processes.

Meanwhile, while most of Microsoft’s AI efforts are primarily aimed at developers within Xbox, broader integration of AI technology into the consumer realm also seems imminent. Collaboration with InworldAI (his NPC creator with artificial intelligence) and possible introduction of upscaling solutions with artificial intelligence technology in images underlines Microsoft’s determination to improve the gaming experience through advanced AI applications is shown.

Microsoft is still refining the artificial intelligence-based project used in the X-box system, so it plans to have a more efficient model for gaming, but this will take time.

April 2, 2024